Preflight Checklist
- I have searched existing issues and this hasn't been reported yet
- This is a single bug report (please file separate reports for different bugs)
- I am using the latest version of Claude Code
What's Wrong?
Problem
I cannot log in to Claude Code (or claude.ai on any new device) because login
verification emails are never delivered to my account email address
(redacted) — spaces added to reduce spam scraping; happy to
confirm the exact address through any private channel).
I am a paying Max plan subscriber. My account is active — I am still signed
in via the Claude desktop app (session active since March 2026, Brisbane,
Australia). If that session ever ends, I will be permanently locked out of
a paid account.
Troubleshooting already done
- Checked Bigpond/Telstra webmail directly (server-side), inbox AND spam:
nothing arrives, ever. Multiple code requests over several days. - Contacted Telstra: they confirmed nothing from anthropic.com /
mail.anthropic.com is being blocked or filtered for my address. - Verified that Claude emails DO deliver successfully to a different
bigpond.com address I own (on a separate Claude account) — so this is not
a provider-wide block. It is specific to my address. - This same problem occurred once before on this account.
All evidence points to my address being on Anthropic's email suppression
list (e.g. from a past transient bounce).
Support dead end
The Fin support bot (support.claude.com and in-app "Get help") states it
cannot check or modify suppression lists, cannot create tickets, cannot
route to a human, and has no escalation path. It variously suggested
changing my account email (feature does not exist — confirmed by help
article 8452276 and my own Settings page) and deleting my paid Max account.
Request
Please have someone check the email suppression list for my address and
clear it, so verification codes can be delivered again. I can verify
account ownership via my active desktop app session (Organization ID
available on request).
Environment
- Claude Code on macOS (Mac mini)
- Account: Max plan, individual
- Location: Brisbane, Australia (Telstra/Bigpond email)
What Should Happen?
Request
Please have someone check the email suppression list for my address and
clear it, so verification codes can be delivered again. I can verify
account ownership via my active desktop app session (Organization ID
available on request).
Environment
- Claude Code on macOS (Mac mini)
- Account: Max plan, individual
- Location: Brisbane, Australia (Telstra/Bigpond email)
Error Messages/Logs
Steps to Reproduce
Request
Please have someone check the email suppression list for my address and
clear it, so verification codes can be delivered again. I can verify
account ownership via my active desktop app session (Organization ID
available on request).
Environment
- Claude Code on macOS (Mac mini)
- Account: Max plan, individual
- Location: Brisbane, Australia (Telstra/Bigpond email)
Claude Model
Other
Is this a regression?
Yes, this worked in a previous version
Last Working Version
No response
Claude Code Version
na
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
No response