GetFeedback: Customer Experience Platform

Grow your business with in-the-moment website feedback

GetFeedback makes it easy to capture website visitor feedback to understand why customers hesitate, drop off, and abandon carts.

Screenshot of GetFeedback widget on a retail website

Keep visitors on-site with instant website feedback

GetFeedback visitor targeting settings interface displaying options to show feedback forms to returning visitors after 5 seconds on a page

Understand the “why” behind visitor behavior

Unlock deep behavioral insights by gathering targeted feedback exactly when and where your visitors experience your site. Pinpoint the precise moments, pages, and actions that drive your user experience so you can optimize with confidence.

Everything you need to capture and act on website feedback

A website feedback pop-up modal powered by GetFeedback, offering visitors options to leave specific feedback, general feedback, or other requests

Feedback button

Give visitors an always-on way to share feedback anytime during their experience.

An e-commerce product catalog page displaying a triggered exit-intent survey by GetFeedback asking why the user is leaving without purchasing

Trigger-based form

Launch feedback forms based on behaviors like scroll depth, time on page, exit intent, and more.

An e-commerce product page featuring a simple embedded GetFeedback widget asking users Did you find this useful? with Yes and No buttons

Embedded form

Collect feedback directly within your website experience—right where context matters most.

GetFeedback reporting dashboard bar chart analyzing checkout drop-off reasons like high shipping costs, confusing checkout, and security concerns

Analysis dashboard

Spot trends and uncover actionable insights with built-in analytics.

Coming soon: Mobile app feedback

Capture targeted in-app feedback and sentiment to better understand user experiences, uncover friction, and improve mobile engagement and retention.

How it works

GetFeedback platform interface showcasing the form builder workflow, preview button setup, and visitor sentiment analytics widget

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Create your form
Build a custom form or feedback button for your website, no design skills needed.

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Start collecting
Copy a simple code snippet and paste it into your site. You’ll be up and running in minutes.

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Act on results
See feedback tied to specific pages and moments in your built-in dashboard.

Pricing

• Collect up to 1,000 responses per month
• Trigger-based form
• Multi-form analysis

• Collect up to 2,000 responses per month
• Trigger-based form
• Feedback button
• Embedded form
• Multi-form analysis

Frequently asked questions

GetFeedback FAQ

Who is GetFeedback designed for?
What can I do with GetFeedback?
How does GetFeedback work?
How is GetFeedback different from SurveyMonkey?

GetFeedback Digital customers

What changed with GetFeedback?
Why was GetFeedback Digital renamed?
I’m a GetFeedback Digital customer. Will I be moved to the new self-serve experience?
Are any plans going away with these changes?