Get insights across the customer journey with SurveyMonkey for CX
- Fully customize the respondent experience with powerful logic features, 25+ question types, advanced branding, and more.
- Pinpoint where to focus using the AI analysis suite, robust filter and compare rules, plus shareable custom dashboards.
- Connect feedback with your existing tech stack using 200+ integrations with popular tools like Salesforce, plus open API access.
Power feedback for teams across your organization
- 50+ use cases, all on one platform. Collaborate easily with teams in product, operations, and more.
- Built for businesses, loved by users and admins. Get sophistication–without the complexity.
- Software shouldn’t be hard to implement. Start getting customer insights in days, not months.
We’re here every step of the way
- Get in-depth product training from experts in both GetFeedback and SurveyMonkey.
- Take advantage of transition services at no extra charge for a limited time.
- Partner with SurveyMonkey Professional Services for customer journey mapping, CX data analysis, and more.
If I decide to move to SurveyMonkey from GetFeedback, will my surveys and data migrate over?
For our U.S.-based customers, we can offer data migration services. For non-U.S. customers, we offer a manual rebuild of your top priority surveys.
Please reach out to the Customer Success team at getfeedbackcs@surveymonkey.com to discuss further.
What do I need to know about my GetFeedback Digital (formerly known as Usabilla) access/account?
Please note that GetFeedback Digital will continue to be supported. If it is currently included in your access, you are able to renew the GetFeedback Digital portion of your subscription beyond December 31, 2026.
How do I know if my organization uses GetFeedback Direct or GetFeedback Digital?
GetFeedback Digital focuses on in-the-moment feedback on digital channels like websites or apps to optimize the user experience. This includes features like passive feedback buttons and in-app micro-surveys.
GetFeedback Direct is for relational and transactional feedback across the customer journey. It allows you to send personalized surveys via multiple channels, aggregate metrics like NPS, CSAT, CES, and correlate feedback across customer touchpoints.
I want to switch to SurveyMonkey, but I will have to get buy-in from my leadership. What are the benefits of making the move?
SurveyMonkey Enterprise is a leader in feedback management, with the flexibility to support use cases across the organization and the power to deliver deep insights. In addition to CX-focused features, SurveyMonkey Enterprise includes research-grade survey and analysis tools, a built-in panel to reach your target respondents, access to 200+ third-party integrations, and a HIPAA-compliant experience for healthcare organizations.
The SurveyMonkey Salesforce integration also lets you automatically trigger surveys, enables real-time customer follow-up, and enriches your CRM with customer feedback.
We’re happy to dive deeper into why SurveyMonkey Enterprise could be a good fit for your programs. Get in touch today.
How much time does it take to transition to SurveyMonkey?
Transitioning to SurveyMonkey typically takes around 90 days and is guided by your dedicated Technical Solutions Manager (TSM). Your implementation will be tailored to your unique needs, which may include custom training on our Salesforce integration, survey recreation, account setup support, and more. And, your Customer Success team will remain looped in through the whole process to ensure a smooth transition.