Questions? Answers.
How much will Big Mail cost?
We'll have more to share on Big Mail's pricing closer to launch.
Will there be a one-time purchase option?
So we can deliver continuous updates, as well as finance the ongoing cost of Big Mail Online's infrastructure, Big Mail will only be available as a subscription.
What mail providers do you support?
Big Mail supports all modern IMAP mail providers. That includes (but is not limited to): Gmail, Yahoo, AOL, iCloud, Outlook, Microsoft 365, Fastmail, and many more.
Can I join the TestFlight?
Yes! To give everyone a fair chance to join the beta, we aren't operating a queue but instead are releasing new invites weekly. Sign up to be notified of new invite drops.
When will Big Mail be available on the App Store?
We're aiming to launch on the App Store of Q1 2024.
Will there be a way to upgrade from Big Mail 1?
No, but getting setup again will take just a couple of minutes.
Do I have to use Big Mail Online?
No. Big Mail Online is an entirely optional service, and Big Mail can be used without it. However, features like Push Notifications and AutoReply require a Big Mail Online account.
Why not use iCloud for sync?
We wanted to offer real-time push notifications and reliable syncing for some of Big Mail's unique features, like Smartboxes and Notes. We also have exciting features planned for the future that just aren't possible with iCloud.
How do push notifications work without you seeing my email?
The Big Mail app on your device grants Big Mail Online a temporary access token to listen out for new inbox events (this is known as IMAP idling). When a new message arrives, Big Mail Online sees only the response "EXISTS". This is then pushed to your device, which in the background, wakes up and connects directly to your mail provider to fetch the message, then presents the notification locally. We call it Private Push Relay. The contents of your message are not fetched, or stored on our servers. And it also means no message details are sent through Apple's push service either.