Answers that get smarter
Every resolved escalation becomes knowledge the AI reuses — the system genuinely improves with use.
Customer support that answers itself.
Firefly replies for your customer support inbox and app-store reviews in your customers' language, from your own knowledge base.
Answers that get smarter Automatic bug clustering Grounded in your content Replies in your customers' language
Scale Support Without Scaling Costs
Instant Answers for Low LTV, Zero Strain on Your Team: Deflect routine tickets automatically and keep your human agents focused on high-value accounts.
Support that gets better the more you use it
Firefly improves with every ticket your team resolves — and unifies every channel into one pipeline.
Email + reviews, unified
Support email and app-store reviews flow through one pipeline and one knowledge base — not two tools.
Automatic bug clustering
Many reports of the same problem become one tracked issue with a live count — and one reply when it's fixed.
Wherever your users ask for help
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01/ 06
Mobile game studios
Ratings are revenue. Firefly protects them around the clock.
- Bug clustering
- Reply-all-when-fixed
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02/ 06
App developers
Any app, any language, any number of brands.
- Multi-brand
- Beyond games
-
03/ 06
Google Play reviews
Unanswered reviews, answered within Google’s rules.
- Android Publisher API
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04/ 06
Apple App Store reviews
Public responses through Apple’s official system.
- App Store Connect
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05/ 06
Gmail support inbox
Every email answered, sensitive issues escalated.
- Gmail API
- Safety escalation
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06/ 06
Something else?
Any app category, any brand. If users reach you by email or reviews, Firefly can answer.
- Any app
One number decides your plan
How many emails and reviews come in each month. Every feature is in every plan — including the free one.
Free
Small apps. Free forever, not a trial.
$0/ forever
- 50 messages / month
- Every channel, every feature
- 500 MB knowledge base
- No card, no expiry
Standard
Scaling apps.
$20/ month
- 300 messages / month
- Every channel, every feature
- 500 MB knowledge base
- Upgrade or cancel any time
Enterprise
Large apps and games.
$75/ month
- 1,500 messages / month
- Every channel, every feature
- 500 MB knowledge base
- Upgrade or cancel any time
Go over and nothing is lost — extra messages wait safely and are answered when your allowance renews. See what counts as a message.
Questions, answered
How is Firefly different from a website chatbot?
A chatbot waits for users to come to you. Firefly goes where they already are — the inbox and the app-store reviews, the places that decide your rating.
Will the AI say things that aren't true?
Replies are grounded in your knowledge base only — never invented. Anything uncertain or sensitive escalates to your team instead of being guessed at.
Which channels does Firefly connect to?
Gmail support inbox, Google Play reviews, and Apple App Store reviews. Escalations surface in Microsoft Teams and Discord.
Does Firefly reply in my customers' language?
Yes — each customer is answered in the language they wrote in, automatically.
Who controls what the AI sends?
Your team. Confident replies go out automatically; anything uncertain or sensitive escalates to you in the console, Teams, or Discord.
What happens to my support data?
It stays yours, in a space no other brand can reach. Your connected credentials are encrypted and can never be read back out — not even by us. Delete a brand and it goes read-only for 30 days, still fully readable, before anything is erased — cancel in that window and nothing is lost. Where your data goes spells out every service it touches on the way.