AI-native help center
The help center for those who hate writing docs.
Ferndesk is a beautiful, AI-native help center that stays up to date, automatically.
- Create an AI-native, SEO optimized help center.
- Write help articles 10x faster with AI.
- Get fewer support tickets and more happy customers.
Trusted by leading product-led companies
Your customers want to help themselves, but your help center is out-of-date or non-existent. Outdated articles frustrate them, flood your inbox, and rack up costs.
Ferndesk is the first help center that helps you spend less time on docs and less time in the inbox
How it works
A beautiful help center that never goes out of date.
Your current help center is a constant struggle to maintain. Ferndesk gives you a fully customizable, SEO-optimized help center that our AI agent, Fern, automatically keeps in sync with your product.
Just ask fern
The AI agent that writes and updates your help articles for you
Our AI agent, Fern, reads your codebase, support tickets, changelogs and product videos, and uses them to make changes to your help center as a human would.
Wilson 3:42 PM
Hey Fern, can you remove all phone-number mentions and replace with our support portal link → ferndesk.com/help
Fern 3:43 PM
On it! Will let you know when they're ready to review.
Fern 3:43 PM
Hey Wilson, I've updated 12 articles across your help center. Let me know if they look good!
Customer Story
"I do in 5 minutes what used to take one hour. I think it easily saves me 20h a month."
Tristan Roth
Founder, ISMS Copilot
Discovery
Get discovered by humans and AI chatbots
Ferndesk help centers are optimized for search engines and AI chatbots, so your customers can find answers without having to browse for hours.
Connect a custom domain or subfolder to Ferndesk and make your help center feel like part of your main website.
SEO and AEO optimized out of the box, so your customers can find answers to their questions on Google, ChatGPT and more.
Articles load in milliseconds, so your page rankings improve and your customers find answers faster.
Optimize
Continuously improve your help center
Ferndesk gives you the tools you need to optimize your help center and improve customer satisfaction.
Advanced analytics show you how your customers are using your help center, what articles are performing well, and where there's room for improvement.
Our world-class editor helps you create and edit content faster than any other platform.
Collect positive and negative feedback from your customers, and use them to improve your help center over time.
Customer Story
"If you struggle to keep your help docs up to date, you're going to love Ferndesk"
Brennan Dunn
Founder of RightMessage
Audits
Identify gaps before they become a problem
Every week, Fern will scan your support inbox, forums, and recent product releases to find out what content is missing, stale, or needs updating. Assign issues to Fern, and she'll handle updates for you in seconds.
Ferndesk-hosted
Get started in minutes
Don't have a help center yet? Set up your help center and let our agent draft articles for you in minutes.
Collect customer feedback
ONE-click migration
Zero-downtime migration
Migrate your existing help center to Ferndesk in one-click without breaking links, or hurting your SEO.
The AI-native help center
Stop drowning in support. Create your help center with Ferndesk.
Create a modern, AI-native help center in minutes. Sign up today and ask Fern to write your first few articles.