Some customers are experiencing interrupted access to Fastmail services. We're looking into it. - Incident details - Fastmail - Status

Started about 3 years agoJune 30, 2023Lasted about 20 hoursJune 30, 20234:00 AMJuly 01, 202312:02 AMUTC

Affected

• Update

  July 07, 2023 at 8:29 AMUTC

  We wrote more about this incident and our plans for reducing the risk of similar incidents in future on our blog.

• Resolved

  July 01, 2023 at 12:02 AMUTC

  This incident has been resolved. Network connectivity on a limited set of routes had been interrupted due to damage to a cross-site connection. No mail has been lost as a result of this incident, although external delivery of some mail was delayed. We will be taking steps to ensure future incidents like this will be resolved more quickly.

• Update

  June 30, 2023 at 7:34 PMUTC

  We're still having some network problems that leave a small percentage of users unable to connect with Fastmail. Investigation so far suggests that we're seeing a routing error on one route in particular into Fastmail's primary data center. We're working with our network provider and others to find an exact cause and a fix.

• Update

  June 30, 2023 at 4:19 PMUTC

  Users in some locations continue to experience issues connecting to Fastmail services. Your ability to connect to Fastmail may vary based on your network. If possible, you may be able to connect via an alternate network, such as a VPN or mobile network.
  Some mail is delayed.

• Identified

  June 30, 2023 at 6:21 AMUTC

  We are aware that some customers are experiencing interrupted access to Fastmail services. Our network provider is currently investigating.

• Investigating

  June 30, 2023 at 4:00 AMUTC