The Best Decision-Making Is Emotional

3 min read Original article ↗

The primacy of facts over feelings is a myth

Jul 10, 2023Updated Feb 1, 2026

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In my work as an executive coach, it’s common to hear founders share something along the lines of, “My emotions get in the way of my ability to make good decisions.” There’s a pervasive myth—particularly in the tech industry—that listening to our rational, logic-oriented left brain is superior to acting in response to fluctuating emotions. 

Life might be simpler if this were the case. Emotions are messy, and in some circumstances they cloud our judgment. Even the neuroscientists studying them have struggled to understand how they work. 

But it turns out that without our “irrational” emotions, we would be unable to make even basic day-to-day choices. Research in recent decades has shown that emotions are a crucial component of our decision-making process. And running a startup requires making constant choices.

In this article, I unpack the recent neuroscience on the topic and share an emotion processing tool I use with clients. 

We can’t make decisions without emotions 

The caricature of a stoic Spock-like creature making perfectly rational decisions is—as we now know from the science—absurd. Famed neuroscientist Antonio Damasio was one of the first to figure this out in the late twentieth century. He studied a patient with a tumor that compressed the frontal lobe tissue in his brain and had to be removed.

In the months following, the patient, Elliotwho previously had a good corporate job—saw his life fall apart. Even though his IQ was high and his language and mathematical abilities seemed intact, his emotional capacity had been severely limited to the extent that he was unable to make basic decisions, like prioritization of tasks and scheduling. 

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This and other similar cases became the foundation for Damasio’s so-called “somatic marker” hypothesis. It posits that emotion registers in the body through phenomena like a racing heart, frowning forehead, butterflies in the stomach, etc. These sensations help us consciously and subconsciously filter data sets of information. 

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