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Includes FREE Orbit Basic Service and 1 year warranty. Learn More
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+ Include FREE Warranty Upgrade
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DTEN as a Service Benefits
+ You own the device
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Orbit Service & Support Plans
Basic Plus Pro
Plans* FREE PAID PAID
Device Manufacturer Warranty
Remote Device Update and System Status Monitoring
Remote Device Management and Repair Limited
Features
Extended Warranty for the Term of the Subscription -
Advance Parts Replacement 1 -
Product Trainings Recorded Recorded Live, DTEN
Instructor-led
Support Hours 24/5 24/5 24/5
Support Response Time 4 Hrs 4 Hrs 2 Hrs
Support Channels (during business hours) Email / Chat (Instant) Email / Chat (Instant) Email / Chat (Instant)
Customer Success Manager - - Pool
Regular Service Check-in - - Monthly
Executive Business Reviews - - Remote
Personalized service plans available for large deployments
* Plus the remainder of the limited warranty period
DTEN as a Service
Bundle your device with DTEN Orbit Service for enhanced support at additional value
- Enhanced support and warranty
- Remote device management
- Advance parts replacement
- And much more
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