The self-updating help center
Your product keeps changing. Now your help center keeps up.
DocCharm notices every change your product team ships and drafts the help-article updates for you — new articles, refreshed ones, retired ones. You review, click approve, and your customers always see the truth.
Free to start · No credit card · Nothing ever publishes without your approval
Charm noticed: your team shipped two-factor authentication
New articleHigh confidencejust now
Set up two-factor authentication
✦
Why: this feature is new and customers will look for setup help — no article covers it yet.
Edit first
Help center health — every article verified current86%100%
⏱ Drafted before the first ticket arrived
Sound familiar?
Nobody plans for their help center to go stale. It just happens.
Your product team ships every week. Every release quietly makes another article wrong — and nobody tells you until a customer does.
📨
Your team answers the same question every day
The answer should live in your help center. Instead it lives in your agents' heads — and in a hundred near-identical ticket replies.
😬
You've shared links you knew were outdated
The article describes the old flow, the buttons have moved, and fixing it means chasing the product team for details. So it waits another quarter.
👋
Customers stop trusting your docs — then stop reading them
Once someone follows an article that's wrong, they don't come back. Every question becomes a ticket, and self-service quietly dies.
How it works
Charm watches what ships, so you don't have to.
DocCharm plugs into where your product is built. When something customer-facing changes, the right articles arrive in your review queue — already written.
1
Connect once
Ask an engineer for one favor: a one-click install that links DocCharm to where your product is built. That's the last time anyone touches anything technical.
2
Charm notices what shipped
It quietly watches product changes and works out which ones matter to customers. A renamed button, a new feature, a changed flow — it catches what release notes miss.
3
You approve, it publishes
Every draft waits for you. Approve it, tweak the wording first, or dismiss it. The moment you say yes, it's live in your help center.
No prompting, no copy-pasting, no chasing the product team for details. The drafts come to you.
Why teams trust it
Helpful AI, with you holding the pen.
A help center only works if customers can trust every word. DocCharm is built so that trust never has to be a leap of faith.
Approve & publish
Nothing publishes itself
Every single update waits in your review queue until a person approves it. That's not a limitation — it's the whole point. Your help center, your voice, your final word.
Every draft shows its evidence
Each suggestion explains what changed in the product, why the article needs updating, and how confident Charm is — so you can approve in seconds, not investigate for an hour.
Stale articles flag themselves
Articles stay linked to the parts of the product they describe. If that part changes later, the article raises its hand — before a customer finds out the hard way.
🔒
Your product's secrets stay secret
DocCharm reads your product with the minimum access possible, encrypts your data in transit, strips secrets out of what it reads, and never uses your company's information to train anyone else's AI.
One source of truth
One knowledge base. Two front doors.
Write once, choose who sees it. Customers get a beautiful public help center; your own team gets internal docs that are just as current. No duplicate tools, no copy-paste drift.
For your customers
A public help center on your own domain
Branded, fast, and easy to search — customers find answers however they phrase the question.
- Search that understands plain language
- Help widget you can embed in your product
- Optional AI chat that answers from your articles
For your team
Internal docs your team actually trusts
Product and process knowledge for agents and colleagues — kept current by the same engine.
- Per-article visibility: public or internal
- Single sign-on and audit options for larger teams
- Full version history with one-click undo
Everything included
A complete help center, not just clever drafts.
Drafts that come to you
New and updated articles appear in your queue when your product changes.
One-click review
Approve, edit first, or dismiss — clear a week of doc updates over coffee.
Smart search for readers
Customers find answers even when they don't know the "right" words.
In-app help widget
Put search, articles, and AI chat right where customers get stuck.
Content gap reports
See what people search for and can't find — your writing to-do list, made for you.
Freshness alerts
Articles flag themselves when the product they describe moves on.
Your own domain
Serve your help center from help.yourcompany.com, fully branded.
Friendly editor
A clean writing experience for the articles you want to craft by hand.
Version history
Every change is kept. Roll anything back with one click.
Pricing
Pricing that scales with your help center, not your headcount.
Starter
£100/mo
The easy front door — start without a procurement call.
- Charm watches up to 3 products
- Up to 150 articles kept healthy
- Review queue, single approver, health gauge
- Public help center on your own domain
- Magic-link & GitHub login, email support
- Data processing agreement included
Most popular
Company
£400/mo
When your help center becomes part of how you operate.
- Charm watches up to 10 products
- Up to 750 articles kept healthy
- Internal help center with visibility controls
- Single sign-on (SAML)
- Roles & multiple approvers, with an approval audit trail
- Annual billing or invoice, priority support
- Data processing agreement included
Custom
Let's talk
For larger teams with security and procurement needs.
- Negotiated product & article volume
- Security reviews, SOC 2 evidence, custom MSA
- Data residency options & an uptime SLA
- Concierge onboarding and a named contact
Product and article limits are indicative while we calibrate them with early customers.
Set up without IT projectsOne small favor from engineering, then it's entirely yours to run.
You stay in controlNo surprises: nothing reaches customers without a human approving it.
Private by designYour company's information never trains anyone else's AI.