New Power Adapter Extension Cable does not connect to New 140W USB-C Power Adapter
Bought MacBook Pro 16 inch (M5 Pro) along with Power Adapter Cable. The plug is unable to attach to the new 140 w USB-C Power Adapter shipped with the new MacBook. The connecting port is a different configuration! Spent two hours on phone with tech support and sales and this was the first they had heard about this. They could not solve the issue and advised that I go to my Apple Store. Went to Apple Store (Doncaster, VIC, Australia) and they were perplexed too. They have never seed anything like this before. They are "escalating" this up the chain. The website shows it is compatible with this new model but it is not. They refunded my purchase and suggest I buy an extension cord.
With the attention to detail that Apple prides itself on, this is an unfortunate oversight. How could they not have tested this in the production phase?
Everyone on the phone and in person was delightful, but unable to help.
While I am at it...why ship a BLACK computer, with a BLACK USB-C cable to be accompanied by a WHITE power adapter. From a design/colour standpoint, it is a bit annoying.
Hope they come up with a solution soon...I need the extra length cable. Photo below shows the issue.
[Edited by Moderator]
Posted on Mar 15, 2026 1:23 AM
Posted on Apr 2, 2026 11:24 AM
Actually, yes, go ahead and buy it. And then proceed to the nearest Apple Store, with your full piece of kit (MacBook Pro, Model A3607 and new extension cable or Apple World Travel Adapter Kit, SKU #MD837ZM/A – if you don't have one, buy one beforehand), and ask them to set it up for you. And when they fail to do so, demand an exchange of the actual power brick for the earlier Model A2452, free of charge.
These chargers should have NEVER left the design stage, let alone the actual factory, with non-IEC60320-compliant female connectors and mains adapters, PERIOD. They are incompatible with all of those Apple-branded extension cables and travel adapter plugs, despite the former still being sold all around the world and the latter having been sold until six months ago (well, now we may finally have an answer as to why they were discontinued, ugh).