AI for customer service teams - Try for free - Crisp

Website Crawl

Made to take advantage of the existing content published on companies' websites, Crisp's content scraper helps you to train an AI on your web content such as blogs or marketing website.

Unbridled internal artificial intelligence

Contrary to customer-facing AI agent, the Crisp internal copilot is unbridled to make sure your teams always get the best answer, while making no compromise on quality.

Get a better sense of what your users are searching for

Customers are leaving your website because they don't find the information they are looking for. With Overlay Analytics, you can get a better sense of what your website visitors are searching for.

Be confident about each answer

The MagicReply bot block comes with the ability to set a level of confidence to prevent the AI to hallucinate and damage you brands' image. If the AI can't find the answer, it'll say it and your teams have just to follow-up.

Make your AI sound like your brand

Define your bot’s tone, behavior, and personality with a custom prompt. Keep conversations aligned with your brand’s voice — from casual to formal, friendly to expert.

Evaluated over 20 products, and Crisp came out on top

Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.

We chose Crisp from the begining because of its flexibility and level of automations it allowed.

We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.

Crisp is probably one of my favorite part of my business. It's just so good.

Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.

Using AI for customer service means letting NLP technology assist or automate interactions between your company and your customers. Across channels like chat, email, WhatsApp or Instagram or even phone calls. But not only. Artificial Intelligence also helps customer support teams internally, empowering them with tools that are set to produce big impacts.

At the first, AI can provide instant replies to common questions using content from your help center, past conversations, or internal documentation. This reduces wait times and frees up your team.

But not only, it can also help teams get assistance, through refinining tons, fix grammar mistakes or even suggesting an answer as a draft. Modern AI suite of tools for support teams strengthen teams' self-confidence.

Beyond that, AI can detect customer intent, suggest answers to agents in real time, or even complete tasks like processing refunds or updating profiles. all without a minimal human input.

Don't believe 100% conversations of tasks will be automated, but some will be.

To get started, train your AI on reliable sources: your help articles, website content such as blogs or brand platforms, and previous chats, internal data such as pricing, onboarding workflows, and everything that makes an AI speak and sound just like you do. Then, define a clear tone and fallback rules to keep the experience helpful and safe.

Used well, AI becomes more than just an assistant. It becomes an always-on teammate that scales your support while keeping it personal.

AI improves your company's support experience by automating workflows while enhancing teams' producitivity. It handles repetitive questions instantly, helping customers get answers without waiting, even outside business hours.

For your team, AI acts like a virtual assistant. It suggests replies, Summarize conversations, and detect intents, and many other cool use-cases that help streamline the experience. AI will not only help your teams improve their workflows, but also give them more edge towards things they can do and build.

Ultimately, AI reduces team's workload thanks to perfect company's knowledge, boosts customers' satisfaction because of faster inquiries resolution, and helps you scale your support experience while not overspending.

AI helps your customers get faster, and more reliable support that brings real wins to your support and success team too. It lets you reduce support costs by automating repetitive questions and deflecting tickets, so your team can focus on what really matters.

It delivers 24/7 instant replies, ensuring consistent service even outside business hours or during peak demand. On the agent side, AI removes busywork by suggesting replies, summarizing conversations, and surfacing the right info at the right time — helping your team stay sharp and productive.

When a handoff is needed, AI passes the conversation along with full context, reducing friction and resolution time. Because it's trained on your content and customer data.

And when support volumes grow, you don't have to scale your team overnight. AI becomes your frontline, helping you manage demand while keeping support under control.

With Crisp, AI isn't just another feature. It's the foundation for a faster, more sustainable customer experience.