Consumer Inquiries and Complaints Center

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Robocalls, Unwanted Calls & Texts

Do you receive unwanted calls or texts from telemarketers? Is your own telephone number being spoofed, blocked, or labeled as a possible spam call? The FCC is committed to doing what we can to protect you.

Not sure where to start?

This short video walks you through the FCC Consumer Inquiries and Complaints Center — how it works, what you can report, and how we help.

Hit play and take the first step to get the help you need.

Phone Issues

Billing, equipment, coverage, number porting, unlocking, incarcerated people’s communications services, and more.

Radio Issues

Pirate/unauthorized stations, interference, and more.


Cell phone unlocking

phone screen with spam call

Thinking about switching service providers, but want to keep your phone? If your phone is "unlocked," you might be able to use it. Learn about device technological compatibility between wireless networks and other helpful tips.

Porting: Keep your number when you change providers

hand holding a phone

If you switch service providers and remain in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers.