In one of our Service Desk projects when you comment on an issue there is an Attachments button on the toolbar of the comment box. You can click it and choose to attach a file to send to the customer.
In that same issue if I click a workflow transition button the comment box on the screen that comes up does not have the attachment button in the toolbar.
In a different project that button is there when I use the exact same screen. I've checked all the permissions I know and I can't yet find the difference or why this button wouldn't show up in one project but it would in the other.
The primary difference between the two projects is that the one the button appears on the toolbar of the screen, is one that was created as a Business project type with the Project Management template but was changed to a Service Desk project later. I have compared screens and field configurations and they all seem to match though and can't find a setting that governs the comment box.
