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Zoom Workplace

Turn let's follow up into finished work

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

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view: What AI virtual agents are actually delivering for contact centers in 2026

8 min read

What AI virtual agents are actually delivering for contact centers in 2026

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

view: How much time could your team save with AI note-taking?

Zoom Workplace

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

view: Zoom to acquire Common Room, bringing buyer intelligence to its AI revenue platform

Partnerships

3 min read

Zoom to acquire Common Room, bringing buyer intelligence to its AI revenue platform

Acquisition unifies enrichment, buying signals, and AI revenue agents with the platform where customer conversations happen.

view: AI that works where your data lives: introducing Zoom AI On-Prem

AI that works where your data lives: introducing Zoom AI On-Prem

Regulated enterprises have been locked out of the AI productivity wave. A new deployment model changes that.

view: Zoom avatars: show up your way in every meeting

Meeting & Chat

4 min read

Zoom avatars: show up your way in every meeting

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

view: Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

4 min read

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

view: What is workforce management? A 2026 guide for contact center managers

9 min read

What is workforce management? A 2026 guide for contact center managers

How contact centers use forecasting, scheduling, and AI-powered adherence monitoring to staff smarter and serve customers better.

view: Virtual team building: Importance, tips, and 25 ideas

Thought Leadership

A team in a virtual team building meeting.

5 min read

Virtual team building: Importance, tips, and 25 ideas

Learn the importance of virtual team building and best practices for implementing it, and explore 25 fun team-building ideas for remote and hybrid teams.

view: Call center automation: A 2026 guide for CX and operations leaders

8 min read

Call center automation: A 2026 guide for CX and operations leaders

How modern contact centers are using AI-powered automation to resolve more customer interactions, reduce agent workload, and deliver faster, more consistent service.

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The latest from the Zoom blog

Turn let's follow up into finished work

What AI virtual agents are actually delivering for contact centers in 2026

How much time could your team save with AI note-taking?

Zoom to acquire Common Room, bringing buyer intelligence to its AI revenue platform

AI that works where your data lives: introducing Zoom AI On-Prem

Zoom avatars: show up your way in every meeting

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

What is workforce management? A 2026 guide for contact center managers

Virtual team building: Importance, tips, and 25 ideas

Call center automation: A 2026 guide for CX and operations leaders

See the latest Zoom innovations you don’t want to miss

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