Sendbird blog - Digital communication platform updates

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Delight.ai – The next chapter of Sendbird

Delight.ai is the next era of customer experience — one that listens, remembers, and moves with your customers. An experience that feels personal, present, and deeply human.

John S. Kim

CEO & Co-Founder of Sendbird

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  Beyond text: Why video AI is the future of enterprise intelligence

  Discover how video AI enables how enterprises can turn their unstructured footage into actionable intelligence.

  

  John S. Kim

  CEO & Co-Founder of Sendbird

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  Proof, not promises: Sendbird's ISO 42001 certification for secure AI

  Explore how Sendbird’s ISO 42001 certification builds confidence with verified governance, reliable data protection, and AI systems designed for accountability and growth.

  

  Gloria Cho

  Governance, Risk, and Compliance Lead

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  Why multimodal data is the next enterprise AI advantage

  Learn how enterprises can turn unstructured, multimodal content into searchable, actionable business intelligence for AI.

  

  John S. Kim

  CEO & Co-Founder of Sendbird

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  In-app messaging: What it is and how to use it

  In-app messages are delivered to users while they’re active in your mobile app, allowing you to improve engagement and the user experience.

  

  Ian Heinig

  Agentic AI Marketer

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  How to write the best UX copy and notifications for iOS and Android

  Discover the 150 little words proven to drive big results in UX copy for greater app engagement, retention, and conversions.

  

  Ian Heinig

  Agentic AI Marketer

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  The 5 Cs of omnichannel messaging: Solving fragmented communication with an omnichannel messaging strategy

  Discover how an omnichannel messaging strategy can elevate the gig workers' experience and solve problems arising from fragmented communication channels.

  

  Shweta Joshi

  Content Marketing Specialist

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  Introducing Sendbird's AI Agent for customer service

  Discover Sendbird's AI Agent for customer service, an enterprise-grade omnichannel AI solution delivering personalized and reliable support at scale.

  

  John S. Kim

  CEO & Co-Founder of Sendbird

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  Introducing Vision: Multimodal AI for Sendbird’s AI Chatbots

  Powered by multimodal RAG, our multimodal AI chatbot can leverage vision language models and can process multimodal inputs like images and files. Go beyond text!

  

  Cheryl Chai

  Product Marketing Lead

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  7 ways in-app notifications give your brand a competitive advantage

  By adopting in-app notifications as part of omnichannel communication, early innovators get the first-mover advantage, establishing themselves as leaders in customer communication.

  

  Shweta Joshi

  Content Marketing Specialist

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  Inside Sendbird’s global edge proxy architecture

  Discover how Sendbird re-architected its global routing with a unified edge proxy to improve cost efficiency, control, and observability at scale.

  

  Gavin Jeong

  Cloud Platform Engineer

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  7 Optimizations we made when migrating from AWS EC2-ASG to EKS

  Learn how Sendbird migrated from EC2-based Auto Scaling Groups to Amazon EKS and implemented 7 key optimizations.

  

  Gavin Jeong

  Cloud Platform Engineer

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  What is RAG (Retrieval Augmented Generation)? Enhancing AI agent LLMs with dynamic information access

  A technical deep dive into how RAG enhances LLMs with dynamic information access. Explore RAG concepts & learn how to evaluate RAG.

  

  Kibeom Lee

  Machine Learning Engineer

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  Building the future of customer communication with AI, chat messaging, and more!

  Sendbird is an AI agent and communication solutions platform for AI and human interactions for customer service using in-app chat, SMS, WhatsApp, and more.

  

  Emmanuel Delorme

  Agentic AI Marketer

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  Sendbird Business Messaging wins API World’s award for Best Communications API

  The recognition of our communication API celebrates our commitment to empowering businesses with powerful business communication tech.

  

  Shweta Joshi

  Content Marketing Specialist

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  Guardrails for Gen AI: A Perspective from Davos

  Read Sendbird CEO’s perspective about guardrails for generative AI based on his perspective from the World Economic Forum in Davos.

  

  John S. Kim

  CEO & Co-Founder of Sendbird

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  Proof, not promises: Sendbird's ISO 42001 certification for secure AI

  Explore how Sendbird’s ISO 42001 certification builds confidence with verified governance, reliable data protection, and AI systems designed for accountability and growth.

  

  Gloria Cho

  Governance, Risk, and Compliance Lead

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  Offense is the best defense: Why we hacked our own AI agent security

  Learn about HackTheBird, a Capture the Flag (CTF) event launched to enhance our already robust AI agent security posture with rigorous stress-testing.

  

  Seongjin Hong

  Product Security Engineer

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  6 ways Sendbird is embracing AI securely

  Learn seven ways that Sendbird is adopting AI securely and responsibly.

  

  Yashvier Kosaraju

  Head of Information Security