Customer success stories | Intercom

We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.

As the highest-performing AI agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we've encountered.

AI-first support isn’t just a futuristic idea - it’s here now, making our service faster, MORE human, and more scalable than ever. If you don't get on board, you're gonna miss the train.

Fin has handled nearly 10k inquiries with a 92.3% CX score. But what I love most are the customer comments. Some noticed how much Fin is improving and are genuinely impressed. Others are hilarious, and a few even make me wonder if Fin is getting a little too smart.

Thanks to Fin AI Agent and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!

Using an AI support agent at RB2B has saved us $30k since April. “Is an AI agent worth it?” You bet your ass it is.

With Intercom’s Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'

Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.

We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.

As the highest-performing AI agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we've encountered.

AI-first support isn’t just a futuristic idea - it’s here now, making our service faster, MORE human, and more scalable than ever. If you don't get on board, you're gonna miss the train.

Fin has handled nearly 10k inquiries with a 92.3% CX score. But what I love most are the customer comments. Some noticed how much Fin is improving and are genuinely impressed. Others are hilarious, and a few even make me wonder if Fin is getting a little too smart.

Thanks to Fin AI Agent and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!

Using an AI support agent at RB2B has saved us $30k since April. “Is an AI agent worth it?” You bet your ass it is.

With Intercom’s Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'

Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.

At Ninety, we've pushed Fin AI Agent resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.

@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.

Fin is more than just an Al Agent; it's a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent Al.

It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀

Now enter Intercom — your sleek, smart, AI-powered wonder. It’s like having a personal assistant that’s available 24/7, knows your favourite coffee order, and can predict your next move before you even think it.

We've resolved one of our biggest challenges by employing Fin AI Agent to provide quick and accurate responses to all our clients, enhance client satisfaction and streamline our support process.

“Installing @intercom when you've tried a lesser platform is like hitting hyperdrive. Or maybe ludicrous speed.”

We’ve integrated Intercom’s groundbreaking AI tool, Fin, into our team—our version, Billie, has become an invaluable member of the support crew. She’s working 24/7, deflecting and resolving our most common inbound conversations!

Intercom's Fin AI Copilot is the first highly useful AI feature I've used in SaaS. They nailed the LLM interactions with automated prompts, making our adoption of AI in customer success incredibly seamless.

At Jobber we've resolved over 5000 customer inquiries through Fin AI Agent helping us deliver quick, efficient solutions while letting customers get the help they need anytime.

At Ninety, we've pushed Fin AI Agent resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.

@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.

Fin is more than just an Al Agent; it's a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent Al.

It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀

Now enter Intercom — your sleek, smart, AI-powered wonder. It’s like having a personal assistant that’s available 24/7, knows your favourite coffee order, and can predict your next move before you even think it.

We've resolved one of our biggest challenges by employing Fin AI Agent to provide quick and accurate responses to all our clients, enhance client satisfaction and streamline our support process.

“Installing @intercom when you've tried a lesser platform is like hitting hyperdrive. Or maybe ludicrous speed.”

We’ve integrated Intercom’s groundbreaking AI tool, Fin, into our team—our version, Billie, has become an invaluable member of the support crew. She’s working 24/7, deflecting and resolving our most common inbound conversations!

Intercom's Fin AI Copilot is the first highly useful AI feature I've used in SaaS. They nailed the LLM interactions with automated prompts, making our adoption of AI in customer success incredibly seamless.

At Jobber we've resolved over 5000 customer inquiries through Fin AI Agent helping us deliver quick, efficient solutions while letting customers get the help they need anytime.