Blog

Accelerating CX Agent Ramp-Up with an AI-Powered Case Grading Assistant

TL;DR: We built an AI-powered Case Grading Assistant that reduces trainee case review time from ~90 minutes to ~20 minutes – while maintaining human oversight and full auditability. The system uses comparison-based grading (evaluating agent work against known-good reference cases) via LLMs, minimizing hallucination risk and improving consistency at scale. Key insight – anchoring evaluations to explicit reference cases and rubrics enabled faster reviews while supporting more consistently calibrated outcomes.

Modernizing the tax code to meet America’s next era of financial innovation

The United States is building the world’s most comprehensive digital asset regulatory framework. Congress has already passed the GENIUS Act, and lawmakers are now advancing market structure legislation through the CLARITY Act. But one critical piece of the puzzle is still missing: the tax code.

Scaling Coinbase's Payout Infrastructure

TL;DR: Coinbase processes over a billion payout transactions a year across staking rewards, USDC rewards, and Coinbase One benefits. We’re sharing the evolution of our Payout Framework—from the limitations of synchronous processing to a high-throughput async architecture that handles rewards across dozens of assets with precision.

Consumer Protection Tuesday: DarkSword iPhone Exploit - What You Need to Know & How to Stay Safe

Distributed Proofs of Possession: Proving Key Ownership Without Exposing Keys

Reducing Fraud Loss With an Automated Dynamic Policy

Tl;dr: Coinbase has developed a novel, dynamic control policy that replaces static rules to automatically manage risk, resulting in superior financial loss mitigation and more efficient utilization of constrained resources.

Consumer Protection Tuesday: How “Pig Butchering” Scams Play the Long Game

Futures Contracts Now Available on Coinbase in Europe

TLDR: European traders can now access futures contracts for the first time on Coinbase. These fully regulated contracts will be initially available through Coinbase Advanced, in 26 European countries, including Germany, France, and Netherlands..

Coinbase Prime: The Institutional OS, Ushering in the Next Era of Crypto Trading

Tl;dr: Today, Coinbase Prime, a full-service crypto prime brokerage for institutions, announced integrated regulated futures and unified cross-margin functionality across spot and derivatives markets. Through our CFTC-regulated FCM, Coinbase Financial Markets, institutions can now trade 20+ futures contracts—including perpetual-style futures—with 24/7 access, all within a unified Prime workflow spanning execution, custody, and risk.