Business operations refer to the activities and processes that organizations implement to produce goods or provide services. Basically, it’s a set of actions businesses do to make money. Key aspects of business operations include: 1. Production: This involves the creation of products or services. It includes managing resources such as labor, materials, and equipment to produce goods efficiently. For example, a factory assembling electronics or a restaurant preparing meals. 2. Supply chain management: Coordinating the flow of materials and products from suppliers to customers. This includes procurement of raw materials, inventory management, logistics, and distribution. 3. Sales and marketing: Activities aimed at promoting and selling products or services. This includes market research, marketing strategies, advertising, sales strategies, account management and much more 4. Human Resources: Managing the recruitment, training, development, and welfare of employees. This ensures the organization has a skilled and motivated workforce. Activities include hiring, performance evaluations, employee retention, and compliance with labor laws. 5. Financial management: Planning, organizing, controlling, and monitoring financial resources. This includes budgeting, accounting, financial reporting, investment strategies, and asset management 6. Customer service: Providing support to customers before, during, and after a purchase. This includes handling inquiries, resolving complaints, addressing requests, gathering feedback and ensuring customer retention (reducing churn) 7. IT and technology management: Managing the technology infrastructure and information systems that support business operations. This includes maintaining hardware, software, and networks, ensuring data security, enforcing access policies, and data protection. 8. Compliance and risk management: Ensuring that the business adheres to legal and regulatory requirements. It also involves identifying, assessing, and mitigating risks to protect the organization from potential threats, physical, legal or otherwise.