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PressPad Company Overview
iPad Publishing is the Future
Startups - Support Experiment at PressPad - Mobile Publishing Platform
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Support experiment atPressPad A Mobile Publishing & Marketing Platform for Magazine Publishers & Comic Authors Dec 5rd, 2014
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Great Support isa real asset of the SaaS startup! Your personal assistant
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1 000 000+installs. 50 000 new installs/month
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1 000 000+installs. 50 000 new installs/month Our Publishers come from all continents except the Antarctica.
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1 000 000+installs. 50 000 new installs/month Our Publishers come from all continents except the Antarctica. ...and so their readers do.
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Support experiment atPressPad Question - “How to, effectively support users on the planetary scale?”
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Support experiment atPressPad Answer - ”Separate publishers support from their readers support”
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Support experiment atPressPad “At PressPad, lead developers are involved into the support process”
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Support experiment atPressPad “This is probably the only time frame when they can be at the epicenter”
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Support experiment atPressPad “This is probably the only time frame when they can be at the epicenter”
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Why we needthis? ● Being at the epicenter means building value by learning/reacting fast.
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Why we needthis? ● Being at the epicenter means building value by learning/reacting fast. ● We build PressPad apps every day and push updates biweekly or more often.
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Why we needthis? ● Being at the epicenter means building value by learning/reacting fast. ● We build PressPad apps every day and push updates biweekly or more often. ● Fast iterative environment means continuous improvement.
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Peter GOLINSKI AnnaJARON Simon FORTUNA Lead Android Developer Lead Customer Happiness Hero Lead iOS Developer
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Peter GOLINSKI AnnaJARON Simon FORTUNA Lead Android Developer Lead Customer Happiness Hero Lead iOS Developer
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There are toolsthat can be of help ● Slack ● Hackpad ● Trello
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Summary Developers putthemselves in user's shoes. This effects with: ● better code and better product
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Summary Developers putthemselves in user's shoes. This effects with: ● better code and better product ● less support tickets
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Summary Developers putthemselves in user's shoes. This effects with: ● better code and better product ● less support tickets ● better product-market fit
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Summary Developers putthemselves in user's shoes. This effects with: ● better code and better product ● less support tickets ● better product-market fit ● meaningful iterations
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Summary Developers putthemselves in user's shoes. This effects with: ● better code and better product ● less support tickets ● better product-market fit ● meaningful iterations ● build trust to the brand
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Support experiment atPressPad I appreciate your great customer service. - Shannon I would like to thank you so much for your hard work, quick response and for being so polite and helpful. Many thanks to you and your team. I am really grateful to you. - Paul
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Support experiment atPressPad I appreciate your great customer service. - Shannon I would like to thank you so much for your hard work, quick response and for being so polite and helpful. Many thanks to you and your team. I am really grateful to you. - Paul Thank you for answering all my questions. Great customer service indeed. I am sold. - Goldine
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Support experiment atPressPad I appreciate your great customer service. - Shannon I would like to thank you so much for your hard work, quick response and for being so polite and helpful. Many thanks to you and your team. I am really grateful to you. - Paul You really have fantastic customer service! Thanks. - Kristian Thank you for answering all my questions. Great customer service indeed. I am sold. - Goldine
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Support experiment atPressPad Thanks for watching this presentation. Tweet your questions at @PressPadApp