Best customer messaging platform | Zendesk live chat & messaging

Messaging

Level up live chat with Messaging

People expect help the moment they need it. With Zendesk Messaging, support is just a click away—through a widget on your website or on your mobile app. Let customers get help without waiting, repeating themselves, or starting over.

BENEFITS

Built for better conversations

Make service more convenient

Meet customers where they are with omnichannel support across web, mobile, and social channels—helping you resolve tickets on time, every time.

A unified workspace  for agents

Help agents deliver personalized service by seamlessly grouping conversations, channels, and customer data into one workspace.

Easily scale 24/7 support with AI agents

With Messaging, you can deploy AI agents to automate your FAQs, route issues, and deliver 24/7 customer support—all in just three clicks.

Reduce wait times

84% of CX leaders rate their response speed as excellent, but only 39% of customers agree. Close the gap with Messaging. Fast, seamless conversational support that’s powered by AI and always available.

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MESSAGING

Everything you need for support when and where it matters

Customize your widget’s look, feel, and tone of voice to match your brand. Create a cohesive customer experience across web, mobile, and social channels.

FourSeasons

“That’s what’s lovely about messaging, cause it’s actually conversational. And once you’ve moved into conversational, it completely changes the dynamic and the interaction you have with the guest...”

Marco Trecroce

Chief Information Officer at Four Seasons Hotels and Resorts

Read customer story

MESSAGING FOR EMPLOYEE SERVICE

Make it easy for  employees to get help

Give employees instant, conversational support when and where it's needed. Whether its HR guidance or IT help, use AI agents to deliver 24/7, personalized support through the most convenient channels for your team.

Additional resources

Frequently asked questions

Both! Messaging supports real-time sessions for fast help as well as ongoing asynchronous conversations, so customers can chat at their own pace and agents stay flexible.