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We believe that the right idea at the right moment can spark change and inspire action. Explore our insights on creative business transformation, future-proofing your business, and innovating to create great impact for all.
Customer experience
Personalization
Loyalty and customer lifetime value are the long-term success goals for every B2C and B2B brand today. Effective personalization is what can get you there. Explore our research, thought leadership, benchmarking tools, and client success stories to learn how today’s most impactful brands are treating their customers like individuals—and seeing rapid growth.
- 01 August 2025
- 5 min read
Generative AI
Generative AI for Customer Experience
Organizations are under increasing pressure from their boards to rapidly implement and scale new Generative AI capabilities. But how do you build enterprise-ready, GenAI-enabled customer experiences that people trust and enjoy? And is your organization ready to implement Generative AI at scale?
- 30 July 2024
- 7 min read
Marketing strategy
Join the Content [R]evolution
Delivering authentic, high-value, and timely content is central to creating great customer experiences. We’ve entered a golden age of content—and today’s brands are faced with the soaring customer expectations that come with it. A differentiated approach is essential to get ahead.
- 13 February 2025
- 3 min read
DD Insights
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