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Ford's Global VP/Marketing and Sales, Jim Farley, said something both sinister and obvious during a panel discussion about data privacy today at CES, the big electronics trade show in Las Vegas.
Because of the GPS units installed in Ford vehicles, Ford knows when many of its drivers are speeding, and where they are while they're doing it.
Farley has since retracted his statements.
Farley was trying to describe how much data Ford has on its customers, and illustrate the fact that the company uses very little of it in order to avoid raising privacy concerns: "We know everyone who breaks the law, we know when you're doing it. We have GPS in your car, so we know what you're doing. By the way, we don't supply that data to anyone," he told attendees.
Rather, he said, he imagined a day when the data might be used anonymously and in aggregate to help other marketers with traffic related problems. Suppose a stadium is holding an event; knowing how much traffic is making its way toward the arena might help the venue change its parking lot resources accordingly, he said.
A Ford spokesperson later told Business Insider that in general, GPS units in Ford cars are not routinely pinging out their whereabouts as customers drive around. Rather, Ford cars have several on-board services such as "Sync Services Directions" (a navigation device that works with drivers' phones) and 911 Assist, which users have to switch on and opt into. And employers can use a service called "Crew Chief" to monitor their corporate car fleet. Data coming from those services is generally used only to improve services, a spokesperson says.
Farley himself then walked back the statement, saying "I absolutely left the wrong impression about how Ford operates. We do not track our customers in their cars without their approval or consent."
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Jim is the former editor-in-chief of Insider's news division.Previously he was the founding editor of Business Insider UK.He has also been managing editor at Adweek, an advertising columnist at CBS Interactive, and a Knight-Bagehot Fellow at Columbia Business School. His work has appeared in Slate, Salon, The Independent, MTV, The Nation and AOL.His investigative journalism changed the law in the US First Circuit Court of Appeals (U.S. v. Kravetz), the Third Circuit Court of Appeals (North Jersey Media v. Ashcroft), New Jersey (In Re El-Atriss), and New York State (Mosallem v. Berenson).The US Supreme Court cited his work on the death penalty in the concurrence to Baze v. Rees, on the issue of whether lethal injection is cruel or unusual.He won the Neal award for business journalism in 2005 for a series investigating bribes and kickbacks in the advertising business.Here's a selection of his past stories: • The alleged betrayal in these photos, texts, and emails cost Snapchat $158 million • Inside the conspiracy that forced Dov Charney out of American Apparel • The Evolution of Ev: The creator of Twitter, Blogger, and Medium has a plan to fix the mess he made of the internet • THE "KNOCK-IN SHORT": Nigel Farage and the massive bet against the pound on the night of the Brexit vote • eBay worked with the FBI to put its top affiliate marketer in prison • How Dunkin Donuts ended up hiring a psychotic credit card thief as director of communications • BEJEWELED: The definitive, illustrated history of the most underrated game ever • The CEO of Publicis told us how he stared down a furious internal rebellion to bet the future of his $11 billion company on artificial intelligence • FBX: The billion-dollar Facebook business that never happened • The €150 million check-kiting scam that bankrupted Leo Burnett in Greece • My Polaroids of the September 11 attacks led me into America's secret court system for terrorist suspects • YouTube deleted 130 rap videos to help police fight street gangs responsible for thousands of stabbingsDisclosure: I own shares of Twitter (TWTR).
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