A new tool uses legal loopholes to get you cheaper flights by checking prices 17,000 times a day
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- A new service hopes to save users hundreds of dollars on plane tickets by automatically exploiting legal loopholes.
- The service from DoNotPay attempts to rebook and get partial refunds on flights if prices drop.
- It's free to use, and DoNotPay says users get to keep 100% of their savings.
A new service is trying to exploit legal loopholes to get people cheaper plane tickets by automatically checking flight prices 17,000 times a day.
DoNotPay, an automated legal tool, is branching out into helping users book airline tickets, it announced on Monday. It says its services have previously helped overturn hundreds of thousands of users' parking tickets and assisted people affected by the Equifax data breach in suing the firm. It also works in 1,000 other areas of law.
The new service will monitor the price of tickets for flights its users have purchased, then try to take advantage of legal loopholes to get users partial refunds if prices drop.
For example: If you're flying from New York to San Francisco and your ticket drops to $300 from $400 after you book it, DoNotPay will try to get you a $100 refund.
"In the US (unlike Europe, unfortunately), there are about 70 different loopholes that will make even the most nonrefundable ticket refundable," DoNotPay's founder, Josh Browder, told Business Insider in an email.
He continued: "For example, if bad weather is predicted for your flight, the schedule changes, the airline's contract with you required them to open it up. Similarly, every single flight can be refunded before 24 hours [after it's booked]. Since airline prices change so often, it's highly unlikely you got in at the bottom, so when it drops, it automatically applies one of these many rules to your ticket and switches you to the cheaper ticket in the same fare class."
Browder said that in private tests with a few hundred users, 68% of flights saw a price decline, with an average of $140. The largest savings on a plane ticket that DoNotPay has seen was $650.
Originally from the UK, Browder is a student at Stanford University in California. His startup has raised $1.1 million in funding from venture-capital firms including Andreessen Horowitz.
DoNotPay's services are free to use, and it says it won't take any cut of the money its users save on flights.
"As with everything before it, I'm not looking to make money with this specific service," Browder said. "I am just trying to build a great product and one day expand this product to insurance, healthcare, and retail, where there may be an opportunity to make it sustainable."
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Rob Price was a senior correspondent at Business Insider, based in San Francisco. He wrote investigations and long-form features about platforms, people, and power in Silicon Valley.His stories variously led to attorney general investigations, large-scale internal reviews at major tech companies, high-profile personnel departures, citation by state and federal lawmakers, and the closure of a well-funded startup. His 2022 story on the Bitfinex hack is being adapted into a feature film, and in 2024 he received an SPJ NorCal Excellence in Journalism award for his reporting on AI and relationships.Rob's scoops and exclusive stories were cited by The New York Times, Bloomberg, the BBC, Associated Press, Reuters, CNBC, Politico, The Guardian, Axios, and many other national and international publications. His writing has also been published in or syndicated by The Washington Post, The Independent, Vice, Slate, and elsewhere, and he appeared on CNN, the BBC, CBS, Reuters, ABC Australia, and other broadcast media to discuss technology, business, and culture.He worked for Business Insider from 2015 to 2025. Prior to joining the features team, Rob covered Facebook and Silicon Valley, and before that wrote about tech business, policy, and the gig economy in London. Between September and October 2019, he was acting executive editor for Business Insider's UK bureau. He also sat on the board of directors for the San Francisco Press Club, the leading non-profit media advocacy group in the Bay Area, and was a volunteer crew member at the Marine Mammal Center, the world's largest animal hospital for marine mammals. You can contact Rob Price via email at robaeprice@gmail.com, or +1 650-636-6268 (Signal / WhatsApp / Cell). Selected stories:— They spoke out against their employer. Then they were hit with trade secrets suits.— The rise of 'shadow stand-ins'— App, Lover, Muse: Inside a 47-year-old Minnesota man's three-year relationship with an AI chatbot— Deel Speed: The inside story of a $12 billion HR startup's breakneck growth— Private islands, flying cars, and psychedelic parties: Inside the wild post-Google lives of Larry Page and Sergey Brin— 'I want your Instagram account': First came the threatening texts, followed by the SWAT teams. Then someone wound up dead.— Inside Iconiq: How Mark Zuckerberg's banker built a secret Silicon Valley empire and made billions— Gaia was a wildly popular yoga brand. Now it's a publicly traded Netflix rival pushing conspiracy theories while employees fear the CEO is invading their dreams— A drunken late-night assault allegation has roiled the secretive world of Mark Zuckerberg's private family office. Personal aides are speaking out about claims that household staff endured sexual harassment and racism from their colleagues.
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