Grocery Delivery from Amazon - Amazon.com

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Frequently Asked Questions – Online Delivery & Pickup

Can I get a single delivery from Amazon Fresh, Whole Foods Market, and Amazon.com?

No. If you have access to multiple stores in your area, your order from Amazon Fresh, Whole Foods Market, and Amazon.com are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store, you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.

What is the process for Whole Foods Market and Amazon Fresh pickup?

After you place an order online, you’ll receive a notification when your order is ready for pickup. Before arriving, check in through your confirmation email or Amazon app to let us know you’re on your way. When you arrive, follow the parking signs and we’ll bring out your order. Make sure to double-check your email instructions as some stores may require you to go inside the store to pick up.

What is Subscribe & Save?

Prime Members can set up regularly scheduled deliveries on thousands of everyday products and earn savings with Subscribe & Save, and unlock extra savings on eligible subscriptions when they receive five or more products in one auto-delivery to one address. Subscribe & Save is only for items purchased on Amazon.com, and is not available for Amazon Fresh or Whole Foods Market. Learn more about the Subscribe & Save program.

What is Amazon grocery subscription?

At $9.99 per month for Prime members, this subscription—which pays for itself after just one delivery order per month—offers unlimited grocery delivery on orders over $35 ($25 in select regions) across Amazon Fresh, Whole Foods Market, and a variety of local grocery and specialty retailers on Amazon.com, and even more convenient delivery and pickup options. Customers with a registered EBT card can experience the same grocery subscription benefits without a Prime membership at just $4.99 per month. A free 30-day trial is available so customers can see how this grocery delivery subscription works for them. Click here to sign up.

What is Repeat Items on Amazon Fresh?

Repeat Items is a new feature that helps Amazon Fresh customers save even more time as they shop for their groceries. Customers in select Amazon Fresh locations now have the option to select the items they purchase most frequently as Repeat Items and have them automatically added to their shopping cart on a schedule that they set. Customers will be notified by either email, text or push notification when Repeat Items are added to their cart so they can quickly complete their order with additional items and checkout when they’re ready. To get started, visit our Repeat Items Page.

What is a service fee?

The service fee helps keep prices low in our online and physical grocery stores as we better cover grocery delivery costs and continue to enable offering a consistent, fast, and high-quality delivery experience.

Frequently Asked Questions – Physical Stores

What is Amazon Dash Cart?

The new Amazon Dash Cart is a smart shopping cart available at select Amazon Fresh stores that makes a quick grocery trip even quicker by allowing you to skip the checkout line. Sign in to the cart using a QR code on your Amazon app, place your bags in the cart, shop, and when you’re done, exit through the store’s Dash Cart lane. The cart uses a combination of computer vision algorithms and sensor fusion to identify items put into the cart. Learn more about Amazon Dash Cart.

What is Order Ahead at Amazon Fresh stores?

You can request Order Ahead items from the deli, meat, and seafood counters as well as whole pizzas via the Amazon app when you arrive in store or even on the way there. You can shop while your Order Ahead items are being prepared and then be notified when your items are ready for pickup at the service counter so you don’t need to wait in line.

What is the Alexa experience in Amazon Fresh stores?

Alexa makes shopping easier and helps you save time while grocery shopping in the stores. When you need help finding an item or have a quick grocery related question, such as food facts or wine and cheese pairings, simply ask Alexa at any of the blue Alexa kiosks located throughout the store.