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The latest tips, best practices, news, and expert insights

Customer messaging in 2026: Email, SMS, push, in-app & beyond

Molly Evola

Molly Evola

Sr. Content Marketing Manager

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Screenshot of Claude Cowork creating a branded email in Customer.io Design Studio from a single text prompt

Molly Evola

Molly Evola

Sr. Content Marketing Manager

Illustration showing customer data flowing into automated marketing campaigns across email, SMS, and in-app channels

Molly Evola

Molly Evola

Sr. Content Marketing Manager

llm actions block in customer.io visual workflow builder

Molly Evola

Molly Evola

Sr. Content Marketing Manager

customer.io's cli

Naomi West

Naomi West

Sr. Product Marketing Manager

Molly Evola

Molly Evola

Sr. Content Marketing Manager

bell with red circle notification icon to represent push notifications

Molly Evola

Molly Evola

Sr. Content Marketing Manager

Introducing LLM actions: AI decisioning built into your workflows

Molly Murphy

Molly Murphy

Sr. Product Marketing Manager

Data tracking guide and templates

Personalization

How to create or audit your data tracking plan

Wondering what customer data your team needs in your customer engagement tools in order to create a personalized customer experience? Access our guide for data tracking best practices, plus pick a template to plan or audit your existing data plan.

Customer.io team

rainbow ami resource group

Molly Evola

Molly Evola

Sr. Content Marketing Manager

hyppo & grupo garden logos for customer.io case study

Andres Garcia Skinner

Andres Garcia Skinner

Analyst

Guestready case study

Molly Evola

Molly Evola

Sr. Content Marketing Manager

Notion + Customer.io

Savannah White

Savannah White

Product Marketing Manager

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