Sorry Blog: Mastering the Art of Incident & Change Communication | Sorry™

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Welcome to our blog, where communication meets efficiency. Dive into expert insights and practical advice on managing incidents, navigating change, and enhancing visibility.

Incidents

One afternoon, three AI outages: what the OpenAI, Claude and Grok status pages told customers

How OpenAI, Anthropic and xAI used their public status pages during overlapping outages, and what incident teams can learn from the differences in practice.

Robin Geall·4 September 2026

Incidents

8 ways to avoid incident communication delays

Silence during an outage costs customer trust. Learn how to speed up incident communication when it matters most.

Jake Bartlett·Updated 1 September 2026

Status Pages

How and why you should promote your status page

A hidden status page is useless. Get more eyes on yours with proven promotion strategies.

Jake Bartlett·Updated 1 September 2026

Status Pages

5 Atlassian Statuspage alternatives for incident communication at scale

Compare the best Statuspage alternatives on pricing, multi-page management, and support.

Jake Bartlett·23 February 2026

Status Pages

Internal status pages: A guide for IT teams

Stop chaos before it starts. Give your team real-time visibility and cut support tickets during outages.

Jake Bartlett·28 January 2026

Incidents

Post-incident reviews: improving team performance and customer confidence

Turn incidents into learning opportunities. Build customer trust while strengthening your team.

Jake Bartlett·16 June 2025

Status Pages

Should you show metrics on your status page? Here's when it makes sense

Metrics can build trust or create confusion. Learn when to show them with real-world examples.

Jake Bartlett·27 May 2025

Incidents

False alarms in incident management: how to minimize chaos and build trust

False alarms destroy corangeibility. Discover how to minimize them and respond when they happen.

Jake Bartlett·3 March 2025

Status Pages

Why you need a status page

During disruptions, silence kills trust. A status page keeps customers informed and expectations managed.

Jake Bartlett·29 November 2024

Changes

The relationship of change management and incident comms

When change meets communication, your customers stay informed and your product value stays clear.

Jake Bartlett·19 November 2024