Business Communication and VoIP Trends

Five updates to AI Assist: Predicted CSAT, real-time assistance cards from your knowledge base, 10 new languages, and more

Everything you need to know about the latest updates to AI Assist and AI Assist Pro: Live Prompts that generate from your knowledge base, scorecard templates, Playbook adherence me...

Eleonore Le BihanJuly 15, 2026

4 Minutes

Features

Tech

July 11, 2026

11 Minutes

What is AI call scoring and what surfaces from every call?

Tech

July 10, 2026

11 Minutes

AI quality assurance for call centers: score every call automatically

Tech

July 9, 2026

12 Minutes

Contact center vs call center: what routes and what connects?

Research

July 8, 2026

14 Minutes

How to choose call center software: what powers the right decision?

Tech Team Stories

July 8, 2026

9 Minutes

Debugging EKS connectivity issues: A journey through Istio, mTLS, and DNS challenges

Features

July 7, 2026

2 Minutes

Your Aircall line, now in the car

Support

July 7, 2026

12 Minutes

How to choose a customer support phone system that reduces wait times

Customer Success

July 6, 2026

11 Minutes

Omnichannel customer service: what unifies channels and why it matters

Best Practices

July 5, 2026

14 Minutes

Best phone system for SaaS: what accelerates both sales and CS teams?

AI call summaries: what transcribes, scores, and coaches every call?

Aircall AI transcribes, scores, and coaches every customer call automatically. A practical guide to AI call summaries: what they capture, accuracy, CRM sync, and setup....