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What it feels like to have poor communication skills in a meeting

hub.bs

13 points by andrewhubbs 12 years ago · 6 comments

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cessor 12 years ago

I strongly disagree with the article. The engineer (in the video) shows good skills in communicating with the other people and takes their obviously silly requests seriously. At one point he has to explain that geometry itself is rendering the request impossible. Many problems could be resolved if businesspeople were forced to understand some technical aspects of what they are in control of, rather than forcing engineers to dumb-down complex technical solutions for people who don't really care what is behind it.

Being a software developer in an enterprise is often like being Top Gear's James May when he has to explain something to Jeremy.

snowwrestler 12 years ago

The video is funny because the requests are obviously logical impossibilities.

But what usually happens when these meetings go bad is that the client is just not very good at expressing what they really want, but try to use technical terms anyway. The engineer gets hung up reacting to and debating the literal possibility of what they heard, instead of treating it as an exercise in translating from an alien tongue.

Edit to add: This is where agile/rapid prototyping can help too. Imagine coming back to this client a couple days later with a red cross on a piece of paper and saying, "The 3rd line is pointing straight at you, so you just see the end--this point here in the middle. And you can't see the other lines because they've been deployed into the 4th, 5th, 6th, and 7th dimensions to maintain perpendicularity. Now let's test some business scenarios." It might turn out those other lines were not needed at all. Or some user testing might show that the color actually does not matter. Etc. (I love to play with bad metaphors.)

hunterloftis 12 years ago

"relishing in having squirreled away knowledge from your coworkers isn’t productive or healthy."

Did we watch the same video? In what way did you interpret the character's behavior as trying to "squirrel away knowledge?"

  • pohl 12 years ago

    Maybe he feels that the protagonist was hoarding the secrets of geometry and color, and that if only he had better communication skills everyone else in the room would suddenly realize the internal inconsistencies of their specification.

csense 12 years ago

Yesterday's HN discussion of the original video: https://news.ycombinator.com/item?id=7513182

RickS 12 years ago

Here's the video: https://www.youtube.com/watch?v=BKorP55Aqvg

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