Show HN: TicketSidekick - The FSD of Triage. Automates the Incident Lifecycle
ticketsidekick.comI'm excited to share TicketSidekick, an AI platform we've built to transform how engineering teams handle support tickets and incidents.
The Problem We're Solving: Our founding team saw firsthand how valuable engineering resources were being consumed by repetitive triage tasks. Our research shows triage engineers spend 32.3% of their time on manual alert correlation, ticket categorization, and routing—tasks that can be fully automated.
What TicketSidekick Does: - Complete Triage Automation: Uses ML to ingest, correlate, and filter alerts, eliminating false positives - Intelligent Incident Routing: Auto-categorizes and routes incidents to the right teams - AI-Powered Resolution: Automatically resolves common issues and generates responses for FAQs - Deep Analytics: Provides actionable insights on support operations and system health
Early Results: - 45% reduction in average response time - 40% decrease in ticket resolution time
We've designed TicketSidekick to integrate seamlessly with existing tools like Zendesk, ServiceNow, Jira, and various monitoring platforms.
Our Vision:
We're building what we call "the FSD of Triage" - starting with AI assistance for human agents, then gradually increasing automation capabilities based on your comfort level.
Calculate Your Savings: See how much your organization could save with our ROI Calculator: https://www.ticketsidekick.com/calculator
We're now accepting companies for our limited access program. Would love HN's feedback on our approach and the problems we're trying to solve.
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