Indian developer jailed for making unauthorized train ticket booking app
huffingtonpost.inThe headline has been editorialized. While I don't agree with what the authorities did here, and believe the developer was acting in good faith, the developer created an app for buying railway tickets which charged a small fee for the tickets - the issue was that he was arrested for making money off ticket sales, as opposed to "automating forms on a website"
Yep. He circumvented rate-limiters that ensured that you couldn't game the booking system. The regulations very clearly prohibit this to ensure fair access.
Now, one can absolutely argue about whether this form of rate limiting is the right approach, but to circumvent something that is clearly prohibited & charge money to do that is illegal.
This does not mean that I think the current system is perfect OR that there aren't other players who also have backdoors into the process; just that the action is not as egregious as 'BUREAUCRATS STIFILING INNOVATION'. There is more nuance needed here [1].
"According to the sources, the apps enabled users to book Tatkal tickets bypassing security checks on the IRCTC portal. His mobile applications were unauthorized and had features to bypasses Completely Automated Public Turing Test (CAPTCHA), a security measure that users must fill in while logging in to IRCTC. As per reports the apps also bypassed other security measures installed by the IRCTC." ... "However, railway officials clarified Yuvrajaa bypassed the railway system and made money illegally which is a crime. He wasn’t event an authorized agent registered with IRCTC to book tickets. RPF has registered a case under section 143 (2) of the Railways Act (penalty for unauthorised carrying on of the business of procuring and supplying of railway tickets).
Developing an unauthorised software bypassing e-ticketing system is an offence. Such applications defeated the purpose of having a first-come-first-serve system and benefit only a few who use the software."
This govt., like most Indian govts, has a stupidly archaic & top-down / low-trust / risk-averse / bean-counter approach to innovation and transparency (case in point, the Covid tracking app Arogya Setu's sordid development & transparency issues), but this specific incident isn't the right stick, IMO. :)
[1] https://www.the420.in/conman-or-genius-arrest-of-iit-kharagp...
This is a case of 'BUREAUCRATS STIFLING INNOVATION' and this is how it often looks like. He could have gone through legal channels to approve his app and would not be able to find approvals even after being able to afford those financially.
Fair access is not provided by the official website. When one clicks "Book" and then suddenly get an Internal Server Error in network logs (while UI shows in-progress icon) or gets logged out - where is Fair Access? If Railways gave 10 Rs for each such failure, they will go bankrupt within 2 hours. First-come-first-serve does not mean fair access when they can't fix their technical problems.
And this guy charged money only after the cost of the servers was high. To give a context the alleged amount between 2016 and 2020 he earned in 4 years is in the range of 27k-30kUSD. That is as per Railways. It is likely to be inflated. Pretty sure he was running into losses.
However I doubt he is totally innocent. Most developers would know this app would be illegal. Or may be he is just too naive - hard to say that since he is an IITian. The railways will probably find out each ticket booked, heavily penalize each such booking, add huge interest to that till date and make the total amount sound like a huge scam. Adventures with Indian bureaucracy will cost him big unless he manages to heavily PR himself as a victim.
> Fair access is not provided by the official website. When one clicks "Book" and then suddenly get an Internal Server Error in network logs (while UI shows in-progress icon) or gets logged out - where is Fair Access? If Railways gave 10 Rs for each such failure, they will go bankrupt within 2 hours. First-come-first-serve does not mean fair access when they can't fix their technical problems.
I am not sure if you know the history of IRCTC and why it is slow (at times. Things have vastly improved in the last decade). People have asked this many a times and their explanation does make some sense, that if IRCTC is super fast and efficient, then people with cash to spare/with computers and good internet access will hog all the tickets, denying people in rural areas a fair opportunity to purchase tickets. That is still probably true in 2020, because a good chunk of Indians in rural areas either do not have good internet connectivity, lack digital means of payment or are simply flummoxed by the online process.
From your perspective, IRCTC is not fair access because the servers slow down but from the govt perspective, fair access is not limited to only IRCTC users. There might be an argument that railways has a low capacity overall and that there is a long way to go for efficiency improvements etc but given my experience over last 12 years, the experience has improved drastically. Wait times have gone down considerably on a lot of trains, you no longer have to plan your travel 6 months in advance, you can buy tatkal tickets without paying scalpers etc. In 2018 I could even book tickets (from home) on a train which had already departed from its source station (my departure point was halfway between the origin and destination) and people around me did not believe that this was possible.
> their explanation does make some sense, that if IRCTC is super fast and efficient, then people with cash to spare/with computers and good internet access will hog all the tickets, denying people in rural areas a fair opportunity to purchase tickets.
If I understand correctly (and I might not) that sounds utterly absurd to me.
It sounds like you are saying "the official website is badly buggy and slow, but that's fair because some people in rural areas don't have good internet connections". I don't understand how a buggy and slow website helps those users! I would completely understand having a bug-free and fast website that reserved a certain proportion of the tickets for rural users or even for those with poor internet connections, but that doesn't sound like what you are describing.
> Wait times have gone down considerably on a lot of trains, you no longer have to plan your travel 6 months in advance, you can buy tatkal tickets without paying scalpers etc.
That certainly sounds good.
IRCTC is infrequently buggy (no more than an average website). They might not have optimised for poor connections and thats where most people's buggy experience is.
It is generally fast except between 10am-12pm every day (i.e. when the tatkal systems open) and that is what frustrates most people. When called out on these issues, IRCTC has consistently refused to add capacity to deal with the demand between 10am-12pm. You are correct that this could be solved by using quotas and reservations but they haven't done that. My only guess is that it is for political/bureaucratic reasons. It's easier to blame capacity issues than tell the reality.
>reserved a certain proportion of the tickets for rural users
This already happens. There are quotas of different kinds.
P.S. You know what? You are actually right. There's no technical reason for this to be the way it is. They are using that explanation as a cover for a political or legal problem or by occam's razor, they probably have a fixed budget (and not allowed to use on-demand services like AWS) and the govt won't approve the budget necessary to solve the capacity issues between 10am-12pm.
I believe this is the right explanation .. and I also agree that the experience has been readily getting better .. both the trains themselves and the ticketing system.
How do you mean "hog" all the tickets just make them non transferable if they are already not.
Tickets are non-transferable but bribery is still a thing, especially where demand far outstrips the supply.
Second, fake IDs are easy to make.
Third, it's impractical to enforce on the ground. Indian Railways is relatively open access compared to airlines. On average, trains begin boarding 15-30 mins prior to departure and have a very high number of passengers. With an avg of 16 coaches per rake, with each coach having 60-100 passengers, each train is carrying 960-1600 passengers. Some trains are even longer and most trains are over capacity because 2nd sitting has no reservation and people just pile on as far as there is room in the coach. It's pretty impractical to verify tickets of 1000+ people along with their ids. If you are departing out of a major city, its usual for TTEs to verify tickets after 2-3 hours (and after smaller stations have been crossed.)
Tickets have been hogged and scalped for a long time in India. I'm the first in my family who has no concept of bribing or buying scalped tickets or engaging an "agent." Everyone of the previous generation has plenty of stories about their experiences before. There is still a long way to go to improve access but I will also not deny that there has been a significant improvement compared to my parents experience.
So the government-run rail services don't provide enough capacity, the government's employees are corrupt, the government-issued ID documents are easily faked, and the solution is... to make government's train website slow and unreliable?
I don't recall a single instance of corruption with the Indian railways at the consumer level in nearly 2 decades including an instance when I was fined for not purchasing a platform ticket which would've been an opportunity for the officer to ask for a bribe but he didn't.
I don't think I'd faking or bribery are big issues with ticketing any more. It is most likely equitable access between the "internet haves" and "the internet have nots".
> Fair access is not provided by the official website. When one clicks "Book" and then suddenly get an Internal Server Error in network logs (while UI shows in-progress icon) or gets logged out - where is Fair Access?
Inept as it is, the official website still intends to provides fair access. Just because it is buggy does not make it OK to circumvent it, especially when such circumvention only reduces access for users who are not using this developer's software.
I say this as someone who has used the IRCTC website to book tickets. Tatkal tickets especially are nightmarishly hard to book.
I am not saying it is OK to circumvent rules. BTW my access was revoked because they assumed I was using some automation - when I know I was not using any such thing. I am just good at computers and not even a fast typist. No response to my appeal - stopped using tatkal since then and fortunately never needed it after that.
> hard to say that since he is an IITian
Sorry that's not a measurement of any quality.
I agree this needs more nuance instead of pitching it as a david-vs-goliath. The railways has made steady progress on making it easier to ticket starting with an old mainframe system and transitioning into the web age. Such transitions at the scale of Indian Railways are not to be underestimated and it is not only about a website as real physical trains are involved. They've introduced interim measures to ensure reasonably fair access to seats since they need to cater to a financially spread out populace and there is always someone waiting to make a quick buck out of it. The rate limits are important I think to not overwhelm the system and I do not for a moment believe that IRCTC is working against the people here. I say that from personal experience where one of the IT ops lead personally responded to an email suggestion I sent in (exchange was about 15y ago) to enable people without credit cards to more easily purchase tickets without dealing with long queues at counters.
> starting with an old mainframe system
(partly tongue-in-cheek) Maybe it was not that bad to start with (was it based on CICS?)
Are there any whitepapers or design overview presentations by CRIS or anybody else?
You see similar software used in Auction sites such as eBay and the likes. Are this type of software also banned in India?
In many country's such software is illegal and you can be held accountable, especially if you provide it in a way which makes you earn money.
If you make sure your software is just more economical/accessible without giving a unfair advantage is often less illegal or at least tolerated in many counties.
And many counties include EU countries like Germany.
AFAIK, for railways ticket bookings, yes; not banned but illegal. However, it's common knowledge that they exist and are used.
India has a strong legal framework and unfortunately very poor implementation (the arrest is an example of poor implementation/bullying by the state). When you say illegal, you should be able to specify the law under which it is illegal.
Broadly classifying anything not convenient to the state as illegal does not stand ground, AFAIK there is no law which prohibits automation of forms on any website?
The car parking analogy does not fit. But if you want to use a similar analogy. Assume there is toll road which allows the first 100 cars. This guy uses his superior tech skills, to get his clients (cars) in the first 100. He charges them a premium.
Now the toll road keepers, arrest him for helping his clients? That I think is wrong. If his clients had complained that he didn't deliver on his promise but charged money, then that could amount to cheating. He didn't do that. He used code he wrote to provide a service to his clients.
Yes I agree, it could be hacky code, and it worked because the website was itself sub optimal. But putting him into prison because the website couldn't be made better (prevent his hack) amounts to bullying to hide the technical incompetence.
Under that analogy, pretty much all cracking is fair game.
Reselling credit card numbers you pilferred from a poorly secured website's database? You just helped your customers access information that was basically already publically available.
You're attacking a strawman here. The issue was that he was making a profit by reselling tickets, not by automating filling forms in a website. The mechanism is not particularly relevant.
By analogy, it is legal to park my car in my own garden, but not legal to park it in my neighbour's garden. If I were to do that, I might expect to be punished for "parking my car".
You start by accusing him of using a strawman, then using an analogy which doesn't even remotely apply. It's closer to your neighbour selling you the rights to park in their garden, then you selling those rights to someone else. Far from a criminal, arrestable offence, so their point on the broad-brush of being "illegal" stands.
Even my closer analogy is still pretty far off and it's much more innocent. Maybe closer to charging a fee to use a very tricky to figure out parking meter.
> It's closer to your neighbour selling you the rights to park in their garden, then you selling those rights to someone else. Far from a criminal, arrestable offence, so their point on the broad-brush of being "illegal" stands.
That's a good analogy, but perhaps not for the reason you think. In many situations where you acquire property rights from an owner, there are clauses which restrict or limit sub-leasing to a third party, or using the land for commercial gain. If I was doing what you are describing, I would want to read the lease or agreement very carefully to see whether I am allowed to do that.
Again, I think the developer acted in good faith, but it seems a bit naive to resell something for profit (no matter how small) without seeking legal advice, or at very least reading the T&Cs. We also cannot accuse the government of setting arbitrary restrictions - ticket touting is a problem, even if the government probably could have done more to make it easier for people to buy tickets legitimately.
The article itself mentions this:
Under the Railways Act, all those who help passengers with ticketing are expected to register with the IRCTC as an agent. Does this apply for app creators? The officer reserved his comment.
I think the case depends on how the court interprets that question.
There is a difference between "guilty until proven innocent" and "innocent until proven guilty". In India, the former is how the law-enforcement works for most people while the justice system says the latter. Most people entangled in the slow legal system just want to get out of it even if it means injustice towards themselves. And the laws are so convoluted and in this case he has a behemoth monopoly to fight against.
Yes. thats because technically thats what he seems to have done. Since tatkal tickets are limited in number, by prefilling and automating the forms he effectively helps his clients jump the queue. This is a clear hack, but I find it irrational to arrest a person because the website is suboptimal and cannot prevent his hack from running. This similar to what Github did when they pulled down youtube-dl, bully your way to compliance.
Github wasn't bullying anyone in the youtube-dl saga. Their crime was that they didn't stand up for their user.
One the rare situations where this type of issue should be - in part - rewarded to some degree.
And people who follow the rules should be punished. facepalm
This is still better. Certain publications described this as an attempt to stifle innovation.
https://theprint.in/opinion/india-wants-innovation-but-arres...
Some context here:
Indian railways website is very slow and pathetic (so bad that there are lengthy discussion on HN about it. search for IRCTC).
Given the shortage of tickets thousands of people try to book tickets at 7am when the window to book a certain class of tickets call `Tatkal` opens. Thousands of people are trying to book the exact same tickets from say 7am and by 7:10 am all tickets get sold out.
Now, if you could prefill all the forms and just press submit you might be able to buy the tickets before others. Railways website specifically tries to not allow any kind of pre-filling. The app merely bypasses that restriction. (I have written scripts in past to do just that when I lived there).
Railways is a classic colonial government system and operates pretty much as if India is still a British colony. They have their own police force called RPF which arrested the boy under Railways act 1989 for “unauthorised business of procuring and supplying railway tickets” which the boy did not do at all. Not to mention, the railways form has a captcha so it was not even a programmatic submission. There are railways mafias in India who buy tickets by bribing railways staff and I suspect these people are responsible for getting this boy jailed as his solution helped more genuine passengers to book their tickets by undercutting the "agents".
It remains to be seen how the courts apply the standard here but it will probably take around 10-15 years for the courts to come to a verdict.
Personal Rant: When I was in India, I had the misfortune of relying on Indian railways to travel home from college. I was so pissed that I was determined to get out of India so I have to never deal with Indian railways. I had tried all possible ways to hack the booking system and had my own chrome extensions to fill up the forms.
If the timeframe is so tight it would be way more stable to just register all booking attempts (let's say up to 7:15) and then distribute the ticket randomly between unique users for some definition of uniwue user
People outside India may not realize the importance of train tickets and how difficult they can be to book. Trains are still the primary mode of transport for long distance travel and some routes get booked out in minutes after reservations open. There have been ticket mafias who mass book tickets and resell them in the black market for a huge profit.
I do appreciate that the developer was solving a genuine need, so kudos to him. But anyone from India could've seen the government's reaction coming a mile away.
If indeed there is a mafia-controlled black market in ticket sales, perhaps the mafia got a corrupt bureaucrat to use state force to shut down competition.
That’s not unheard of.
when i visited india, i found the "next generation" booking system to be a bit of a joke, so i don't blame this guy for trying to make it better (whether or not he was profiting).
My favourite part was the "maintenance" window the website would go through every night. Which was never really indicated on the website other than vague messages/errors - but everybody knew that's what it was.
This is most Indian web apps, I find. The article is great because it ties it the well known failures in implementation to massive legal, bureaucratic, and cultural problems. India has no shortage of talented programmers. I find it hard enough to work with clients who want status reports every hour and change requirements frequently, I can't imagine ever getting anything done with the spectre of physical arrest hanging over me too.
I think This is a very naïve, unfair take on one of the world's most sophisticated, complex, real-time booking systems that is unparalleled in what it enables. [1,2]
The front end definitely can be much much better; but the issue is very simply there are not enough tickets to match the demand.
"From 29 tickets booked in a day in 2002, it has reached to 13 Lakh tickets a day as of now. It is reported that the IRCTC system is currently capable of booking 15K tickets a minute online and can handle 3 Lakh concurrent users to handle any surge in demand." [1] (13 lakhs is 1.3 million)
"Of the 15 million passengers who climb aboard one of 8,520 trains each day, about 550,000 have reserved accommodations. Their journeys can start in any part of India and end in any other part, with travel times as long as 48 hours and distances up to several thousand kilometres. The challenge is to provide a reservation system that can support such a huge number-regardless of whether it’s measured by kilometres, passenger numbers, routing complexity, or simply the sheer scale of country. " [2]
If anyone has better references on the frankly astounding technical accomplishment that the CRIS Passenger Reservation system, please share.
"Passenger Reservation System (PRS): A nationwide online passenger reservation and ticketing system, developed and maintained by CRIS, was developed in C and Fortran on a Digital OpenVMS operating system using RTR (Reliable Transaction Router) as middleware. Also known as CONCERT (Country-wide Network of Computerised Enhanced Reservation and Ticketing), it interconnects the four regional computing systems (in New Delhi, Mumbai, Kolkata and Chennai) into a national PRS grid. It allows a passenger anywhere to book train tickets from any station to any station. PRS handles reservations, changes, cancellations and refunds, reserving over 1.6 million seats and berths daily. Complex rules, validations and fare-computation techniques are interwoven in the application" [3]
[1] https://inc42.com/features/how-online-train-booking-ticket-p...
[2] http://www.egyankosh.ac.in/bitstream/123456789/25869/1/Unit-...
[3] https://en.wikipedia.org/wiki/Centre_for_Railway_Information...
> frankly astounding technical accomplishment that the CRIS Passenger Reservation system
Believe me, I know well the complexities involved in developing computerised reservation systems, but I'm not sure what is astounding about this - it's what every CRS does. 550k bookings a day is nothing extraordinary
I dunno, given a server upgrade (of itanium servers, in 2018!) shaved 15 minutes off the maintenance window [1]
Don't get me wrong, I don't think the whole railway system is a small feat - i wouldn't want to be working on that project, but it's definitely not to "next generation" standards in 2014 (and definitely wasn't when i visited in 2018)
[1] https://economictimes.indiatimes.com/industry/transportation...
> If anyone has better references on the frankly astounding technical accomplishment that the CRIS Passenger Reservation system, please share.
Huh? You've described a run-of-the-mill, moderate-scale reservation system. This is not "astounding" in any sense except, perhaps, the hyperbole.
15k reservations per min is 250 tps. If that’s the maximum it can handle, I wouldn’t call it very scalable.
> Fortran on a Digital OpenVMS
Fortran on a Digital OpenVMS.... in 2020
Just WOW! and I say that as some one who developed billing systems in Fortran.
but when your frontend also looks and acts like its from 2002, how parallelized your backend is doesn't matter
its like when you see a php extension on a website, there isn't an inherent limitation with php and it is made to be quite performant, you just know the people involved have a high correlation of making UI/UX an afterthought and stuck in a different decade and this is highly correlated with other afterthoughts on performance
Tatkal tickets are special tickets that are opened two days before date of travel at 9 in morning. These are important tickets as a last chance for some urgent travel because usually trains are full long back. To prevent abuse there are lots of restrictions, including not available on any third party.
It was a lame app that prefilled the form in Railway app and charged money for this feature. This must have triggered some TnC breach. Similar things exist as browser plugin/scripts, but they are free and stay under the radar.
His punishment should have been to work with the Indian Railway to design a better system that meets their requirements & their customers’ needs as equitably as possible.
so let me get this correct for non indians here. a stupid ass government website for booking railway tickets which is the opposite of intuitive, crashes daily, has pathetic captcha and has all sorts of glitches. if facebook can handle a billion users on a daily basis, why cant the irctc website. in 2020 this unacceptable.
coming on to the guy here, >Developing an unauthorised software bypassing e-ticketing system is an offence. Such applications defeated the purpose of having a first-come-first-serve system and benefit only a few who use the software
so why not have this functionality in the first party website in the first place?
>However, railway officials clarified Yuvrajaa bypassed the railway system and made money illegally which is a crime. He wasn’t event an authorized agent registered with IRCTC to book tickets.
did this guy take a users money, buy a ticket on his behalaf and get a commission from the railways? no. from the customer? no. all he did was make a fucking autohotkey for their website. he charged 20 rupees, thats USD $ 0.30 for hosting the service, paying for the upkeep. any of his non customers who were disadvantaged because of his service, well no shit. go and ask the government to fix their website and bring it in parity with this guy
look. this guy automated typing, refreshing, probably even bypassing captchas. on that note, why should this be "illegal" to do automation? just because they say in Tnc's? grow a pair. why should the government rate limit customers by shoving captchas?
i had the misfortune of buying a couple of tickets back in june 20 or july was it for some relatives. that was the most agonizing time of my life. random refreshes, logouts, not being able to do multiple logins, having an actual monthly limit on the number of tickets you can buy in a month, the payment failed 4 times. i had to borrow money twice because the payment was deducted but credit not given. refund was sanctioned after 15 days AFTER a deduction of Rs. 2500 i think USD $ 40.
if i had used this guys service, i would have been glad to pay him 10 times over because the service which should have been promised by the first party itself IRCTC was in 1990's.
>regulations.
such a bs word in india. why doesnt the railway make their website like a 2020 website which does automation, remembers your shit, allows instant payment and refund, this and that
> so why not have this functionality in the first party website in the first place?
This functionality being to work-around the intended first-come, first-serve allocation of these last minute tickets?
It sounds like the overall system isn’t in a healthy, modern state, but I don’t think the essential feature this guy’s tool provided is desired by the original website.
why do you have a lottery system?
can you buy an airline ticket at the airport 2 minutes before boarding? yes. does the system accurately track unbooked seats with 100% accuracy? yes. can you "automate" airline ticket booking with an almost 1 click operation? yes. can the millions of airline websites and agents manage simultaneous ticket booking of a single seat so that at no time are two people charged for the same ticket? yes. can they reschedule, do web check in, assign seats, book meals, cancel tickets? yes. can they offer error free painless booking experience without plastering user with stupid captchas or otps? yes.
if yatra.com can do it, irtctc not doing it because they follow some arcane regulations about "security" and not doing things intuitively is why they are shit and the onus is on irctc to provide feature parity with airlines experience. dont blame someone on helping
I suspect if you let these tickets become market-priced like airline seats, you wouldn’t have these problems either.
I think the core issue is that the rail operator (gov) for whatever reason wants these last-minute tickets to be available at an artificially low ticket price.
That’s not what airlines are trying to do. Trying to build a system that works with the natural effects of markets is much easier than creating a system that works against market forces.
Look at the Ticketmaster experience for popular concerts and sports tickets. Waiting rooms and bugs and software workarounds/hacks, all because it’s a raffle for tickets being sold below what the free market price would be.
This does not appear to be a primarily technical problem. If these tickets sell out in 10 minutes, creating a better technical solution to let them sell out in 2 minutes isn’t actually improving anything meaningful.
The artificially low ticket prices are a way to allow India’s poor to travel. Market pricing is more efficient but it does not accommodate their social goals here.
Yes, I get that. The reason I brought that up is to point out that the comparison to market-based systems working better is not a valid comparison. And a system that allows people to pay more to "jump the line" is wholly against the social aims of this pricing mechanism.
If you raffle off these tickets to the luckiest fraction of people who want them, many prospective purchasers will end up disappointed. You can shift the mix of how many of them are disappointed by technical glitches versus how many are disappointed by the tickets going to other people, but you're still going to disappoint most of the people who want them.
wouldnt keeping a fixed price solve the issue?
>This does not appear to be a primarily technical problem. If these tickets sell out in 10 minutes, creating a better technical solution to let them sell out in 2 minutes isn’t actually improving anything meaningful.
i am sorry i don't understand how is forcing users to buy those tickets in 10 minutes instead of efficient 2 minutes helping anybody?
its not like i can just buy PNRs like i can do on airlines to inflate the demand. i have to buy a ticket now, if its available, i pay and thats it. why do you need complications. its not like i could sell my ticket or transfer or whatever.
where does ticketmaster come in? that is a for profit system designed to charge people to buy more tickets for their own commissions.
why is irctc wanting to be like that?
This a probably a symptom of a much deeper problem. In theory tickets are non-transferable, but it is not enforced at all. A passenger train carries more than 500 people and if someone gets caught they just bribe out of the problem. Since the ground level problems are hard to solve, a solution at the top gave IRCTC some power to control and lower the available black market tickets. When the problem with identity and transferable tickets is solved then I think technical problems will be resolved.
Keep in mind Identity is hard to check and for rural passengers. There were very few such documents before AADHAAR etc.
> wouldnt keeping a fixed price solve the issue?
It depends on what “the issue” is. If the issue is that they want to allow some poor-but-lucky people to win the right to buy tickets below the market-clearing price, then keeping a fixed price doesn’t solve that issue.
and they only way a multi billion dollar revenue earning department finds no other way to solving this is by making the experience on the website miserable for everyone. Only "luck" can help you get a ticket. bravo. hats off to the ingenuity of these people
>There are Maximum Waiting List Limits in the PRS booking system for which Waitlisted Tickets can be issued after all confirmed tickets are exhausted. Your ticket booking request may get declined as the Maximum Waiting List Limit may be reached in the booking system by the time payment success response is received from your bank. In such case, your deducted amount will be refunded back, without any deductions, to your bank account in 3-5 working days. Inconvenience caused is regretted.
do you understand having a waitlist in 2020 means you are doing something seriously wrong in your workflow
I can't figure out if it was just "pasting fields into the UI" as they say (in which case how were they caught with traffic monitoring???) or if it was a screen scraper
In any case, he clearly wasn't collecting ticket payments on behalf of the train company, so I don't see how they could accuse him of acting as an unauthorised agent
When you signup for an account for the Indian railways, you are explicitly prohibited from making money off of the service in any form.
This is because there is a black market for railway tickets, where agents charge a high free for booking tickets online for many illetrate buyers, especially in rural areas.
Something pretty similar happened in the US with Ticketmaster. https://www.wired.com/2010/11/wiseguys-plead-guilty/
Skyscanner for Amtrak in the U.S. sounds like a great idea.
Flagged, please do not editorialize titles...
Sounds like what would happen anywhere in the world if you make an unauthorized booking app for anything...
prison for a week?
Prison most likely. The length depends...
IMO Give this developer a ticket to the next ycombinator batch.
Don't know how likely that is given the current US stance on immigration, but he clearly has the initiative, even if his app is not welcome.
Am not so sure he will fare well in US. I recall Aaron Swartz faced a similar charge leading to his tragic demise.
I suspect the developer learned from the experience, and would likely not repeat the same mistake.
He did https://en.wikipedia.org/wiki/Vote_rigging type of booking app
Looks like both the railways and the developer have never heard of APIs.
They do have API's but they aren't open. They gives access to them to some popular online travel portals. They have a process around giving access to their APIs